On September 23, 2021, Dr. Sauchelli discovered that certain files were inaccessible within its environment. Dr. Sauchelli immediately commenced an investigation to determine the nature and scope of the issue, with the assistance of third-party computer specialists. Dr. Sauchelli's investigation subsequently determined that there was unauthorized access to a certain server. Given that there was unauthorized access to the server, Dr. Sauchelli then began a comprehensive review of the files on the impacted server to determine the information potentially impacted by this incident and to whom the information related for purposes of notification.
While the investigation did not confirm that individuals' protected health information was specifically accessed without authorization, Dr. Sauchelli is providing individuals with notice of this incident whose information was present on the impacted server. Dr. Sauchelli also notified the U.S. Department of Health & Human Services' Office for Civil Rights and relevant state authorities. Individuals who have questions about this incident can contact our dedicated call center at (855) 604-1703, between 9 a.m. to 9 p.m. Eastern Time, Monday through Friday, except holidays.
Dr. Sauchelli encourages potentially impacted individuals to remain vigilant against incidents of identity theft and fraud, to review account statements, and to monitor their credit reports and explanation of benefits forms for suspicious activity. Dr. Sauchelli is providing potentially impacted individuals with contact information for the three major credit reporting agencies, as well as providing advice on how to obtain free credit reports and how to place fraud alerts and security freezes on their credit files. The relevant contact information is below:
P.O. Box 105069
Atlanta, GA 30348
P.O. Box 9554
Allen, TX 75013
P.O. Box 2000
Chester, PA 19016
Potentially impacted individuals may also find information regarding identity theft, fraud alerts, security freezes and the steps they may take to protect their information by contacting the credit bureaus, the Federal Trade Commission or their state Attorney General. The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580; uwiv.identitvtlieft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653- 4261.
Instances of known or suspected identity theft should also be reported to law enforcement or the individual's state Attorney General.